Every patient call answered: an AI front desk for hospitals and clinics
A hospital phone rarely stops. Patients ask for OPD timings, which doctor sits on which day, how to reach the hospital, whether a report is ready. At the same time the front desk is registering walk-ins, answering questions in person and handling billing. Some calls go unanswered, and an unanswered call is often a patient who goes somewhere else.
What an AI front desk can take off the desk
BuddyX answers your hospital's own number and handles the calls that follow a pattern:
- Appointment booking: it takes the request, repeats it back to the patient, and saves it for your desk to confirm.
- OPD enquiries: timings, doctors, departments, packages and directions.
- Appointment reminders: it calls a day ahead and confirms the patient is coming.
- Follow-up calls: after a visit or a discharge, and when reports are ready.
- After-hours calls: it picks up when the desk is closed and saves the message.
- Health camps: it calls your registered patients about camps and check-ups.
Confirmed on WhatsApp
After a booking, the date, time and doctor arrive on the patient's WhatsApp, and a reminder follows before the visit. If a patient writes "please call me", BuddyX calls them back.
Your staff stay in charge
Calls ring for your staff first. Anyone at the desk can watch a BuddyX call live and take it over in one click, and when BuddyX is not sure of an answer, it hands the call to your team instead of guessing. Every call is saved with its recording, transcript and a summary, so the desk always knows what was said.
How it is set up
- Connect your phone: pair the hospital's Android phone with the BuddyX PC. No new number, no new SIM.
- Teach your agent: add OPD timings, doctors, departments and common questions, or upload documents. Pick a voice.
- Set the rules: calling hours, days and a daily limit. One click stops everything.
- Let it work: every call is saved with its recording, transcript and result.
Hear it for yourself
Pick the Hospital receptionist agent in the test call on our home page and BuddyX will call you in a few minutes during working hours. For a demo set up with your own hospital's details, call or WhatsApp us on +91 88496 99134.