Draft for review (not yet published). To fill in before this goes live: the Grievance Officer's name, the postal address and the contact email.
Our Grievance Officer
| Name | [to confirm] |
| Role | Grievance Officer, Plotex (BuddyX) |
| info@plotex.in [to confirm: a dedicated address] | |
| Phone and WhatsApp | +91 88496 99134 (Monday to Saturday, 10 am to 7 pm) |
| Post | [to confirm: registered address], Gujarat, India |
What you can complain about
- BuddyX, your licence, fees or refunds;
- this website, an inquiry or a test call;
- how we handle your personal data, or a request to see, correct or erase it;
- an unwanted call or message you think was made with BuddyX.
How to complain
Write to the Grievance Officer by email, WhatsApp or post. Please include your name, the mobile number or licence your complaint is about, what happened and when, and what you would like us to do.
What happens next
- We acknowledge your complaint within 48 hours and give you a reference number.
- We look into it, and may ask you for more details or to confirm who you are.
- We reply with what we found and what we will do, within one month. Requests about your personal data are answered within one month in most cases, and never later than 90 days.
If you are not satisfied
- Consumer complaints: the National Consumer Helpline, 1915 or consumerhelpline.gov.in.
- Personal data: the Data Protection Board of India, once its complaint process is open (from 13 May 2027).
- Unwanted calls or messages: your own mobile operator, by calling or texting 1909, or the TRAI DND app.