Draft for review (not yet published). The periods and conditions marked "to confirm" are proposals for Plotex to decide. A lawyer should review this policy.
Before you buy
You can hear BuddyX before you pay: get a test call on this website in working hours, or book a free demo on WhatsApp +91 88496 99134. We also help you choose between a Windows PC, a BuddyX device and a BuddyX phone, and check with you that your phone, and your PC if you use one, meet BuddyX's needs before you buy.
If BuddyX does not work for you
If BuddyX does not work as described on your PC, BuddyX device or BuddyX phone, and we cannot fix it, you get a full refund of the licence fee. Tell us within [to confirm: 14 days] of activation. We never refuse a refund when the product is faulty or not as described.
Changing your mind
You may cancel within [to confirm: 7 days] of buying, before the licence is activated, for a full refund. After activation, licence fees for the period already started are [to confirm: not refundable], except as described above.
Renewals
A licence renews only if you agree to it. We remind you before it ends. You can stop a renewal at any time before the renewal date, at no charge, by writing to info@plotex.in or on WhatsApp +91 88496 99134.
Setup and other services
Fees for setup, training or custom work, if any, are [to confirm: refundable only if the work was not done].
How refunds are paid
Refunds go back by the same method you paid with, within [to confirm: 7 working days] of our approving them. We tell you when a refund is approved and when it is paid.
How to ask
Write to info@plotex.in or WhatsApp +91 88496 99134 with your business name and licence details. We acknowledge your request within 48 hours and give you a reference number. If you are not satisfied with our answer, see Grievance Redressal.