A showroom's phone rings while the floor is full. Someone asks if the sofa in the window comes in grey, whether the new phone is in stock, or when the jeweller will be in. Furniture, electronics, mobile and jewellery showrooms all get these calls, and the staff who could answer are with customers who walked in.
The calls after the sale slip too. Deliveries are planned but nobody confirms the address. Installations wait because the customer was not home. Feedback is asked only when something goes wrong.
How BuddyX helps retail showrooms
1. Product enquiries called back
When someone writes "call me" on WhatsApp, BuddyX calls them back. Other enquiries go on a calling list that the BuddyX team sets up with you. The agent notes what they want in their own words and books a time to visit the showroom.
2. Deliveries and installations confirmed
Once a delivery is planned, the agent calls the customer to confirm the slot, the address and that someone will be home. A WhatsApp reminder follows the day before.
3. Feedback and service requests
A few days after delivery, the agent asks how the product is working. Unhappy customers are marked for you with the reason in their own words, and service and warranty requests are saved for your team.
4. Store questions answered, the rest to your staff
Teach the agent your timings, address, brands and ranges, or upload a product list. Rates, finance and anything it was not taught go to your staff, and the agent hands over whenever it is not sure.
What a call sounds like
A made-up example. Comfort Home Furniture is not a real store, and the customer is invented. She bought a sofa set last week, and the agent called to confirm the delivery.
BuddyX: Namaste, main Comfort Home Furniture se BuddyX bol rahi hoon, store ki AI assistant. Aapke sofa set ki delivery ke baare mein call kiya hai. Kya do minute baat ho sakti hai?
Customer: Haan, boliye.
BuddyX: Delivery Friday subah 11 se 1 baje ke beech hai. Kya us samay ghar par koi hoga?
Customer: Friday nahi ho payega. Saturday ho sakta hai? Aur purana sofa le jaoge?
BuddyX: Saturday subah 11 se 1 ya dopahar 3 se 5 ka slot hai. Purane sofa ki baat main store manager se poochh kar WhatsApp par batati hoon.
Customer: Saturday 3 se 5.
BuddyX: Toh Saturday dopahar 3 se 5, sofa set ki delivery, Vastrapur wale address par. Delivery team ka number WhatsApp par aa jayega.
The new slot is repeated back, the old sofa goes to a person, and the customer knows what comes next.
After the call
Write these in your own words and keep them short.
After the delivery call
Your sofa set from Comfort Home Furniture will be delivered on Saturday, 3 to 5 pm.
Address: Vastrapur. Our delivery team will call you before they leave.
Reply here to change the time.
A few days after delivery
We hope you are enjoying your new sofa set from Comfort Home Furniture.
Reply "call me" if anything needs attention, and our team will call you.
When a customer replies "call me", that message becomes a call: BuddyX calls them back.
Your team stays in charge
Calls ring your staff first, and BuddyX picks up only when nobody can. It hands a call to your team whenever it is not sure. You can watch any call live and take it over in one click, and every call is saved with its recording, full transcript and a short summary. You set the calling hours, the days and a daily limit. One click stops everything.
Calling rules
Delivery calls, feedback and callbacks go to your own customers and to people who enquired. Calls that advertise to people who never dealt with you are promotional, and TRAI's rules on commercial calls apply to them. Declare your AI calling, and the numbers you use, to your mobile operator before you start, and let the agent say it is an AI assistant. Read our guide to AI calling rules in India.
Frequently asked questions
Can it tell callers if a product is in stock?
Only from what you teach it. Keep the list you give it up to date, and anything it is not sure about goes to your staff.
Can it confirm deliveries and installations?
Yes. Planned deliveries go on a calling list, and the agent confirms the slot, the address and that someone will be home. A WhatsApp reminder follows.
Who answers questions about rates or finance?
Your staff. The agent notes the question in the call's summary, so your team can call back with the details.
Do customers see a new number?
No. BuddyX runs on your Windows PC, a dedicated BuddyX device or a BuddyX phone, and calls and answers on your showroom's own number. Customers see the number they already know.
